Shipping Info

Processing Time

The processing time is the time we need to process your shipment after we receive your order and physically dispatch it. It is usually 1 business day.

Please note that the processing time may be longer if your personal shipping info is wrong, or your address undeliverable, or other unexpected issues come up. In that case, we will contact you within 24 hours.

 

Delivery Time:

3-5 working days to America. < FedEx/UPS/DHL >   Free Shipping

3-5 working days to Canada. <DHL >   Free Shipping

3-5 working days to Australia. ( DHL )   Free Shipping

5-8 working days to Europe. ( TNT/GES )   Free Shipping

4-7 working days to South Africa. ( DHL )   Free Shipping

* Shipping Time may vary due to unexpected factors, such as bad weather, public holidays, covid or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience.

* Shipping costs for international destinations are calculated at checkout.

 

 About Damage and Issues:

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.

 

Additional Notes

  1. The local logistics deliver packages on business days (Mon. - Fri.). Therefore, to ensure your parcel will be delivered to you safely and punctually, please provide your shipping address in which you can receive the package on workday. Please make sure your phone is on because the shipper might contact you via phone.
  1. Some shipping services may need the customer's signature to complete the delivery. If we ship the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or an authorized person are at the delivery address.